How charges happen, and how to change one

With Bill clients through BarkBus on, you do not raise charges by hand. BarkBus bills from what actually happened, at the rates you set in Company → Billing & pricing.

Pack school, every Monday. At 6am each Monday (New Zealand time) BarkBus charges every owner for the week just gone: their weekly or day rate, with the away-week rate for a week their dogs attended nothing. Before then you can check the week:

1. Side menu → Billing → Week attendance (it opens on this week).

   

2. Use ← Prior week and Next week → to pick a week. Each dog's days show as Attended, Absent, No-show or Pending. Fix any that are wrong; tick Anomalies only to see just the odd ones.

3. Bill this week charges the week shown now, without waiting for Monday. It is safe to press twice: anything already billed is skipped.

Homestays, when you price them. On a homestay request, under "When does this go on their account?":

• Bill now — the stay goes on their account as soon as it is priced.
• Bill on a date — nothing shows until the day you pick (for a stay booked months out).

One-offs, by you. Open the owner → Billing & balance:

• + Charge — an induction, training, a lead or collar.
• + Credit — a goodwill credit or a write-off.

Changing a charge. On the owner's statement, each charge has:

• Waive — take the whole charge off.
• Adjust… — take part of it off.
• Paid cash — they paid you by hand; it is marked paid.

An entry you added by hand (a credit, a waiver, a cash payment) has Undo, for when it was a mistake.

Payments that come in from the bank pay off the owner's oldest charges first. They are matched to the owner, not to a particular invoice.