A client says they paid, but it isn't showing / hasn't matched

Reconciliation → Find a payment: search the payer's name, the owner's name, the dog, or the reference they used, with the status set to All statuses.

• Found, Unmatched or Claude suggested — it arrived but nobody filed it yet. Open it, pick the owner (or Accept the suggestion). Their balance updates and the payer is remembered for next time.
• Found, Reconciled to someone else — open that owner's statement, tap Unfile on the payment, then file it to the right owner; then Forget the wrong rule in Remembered payers so it doesn't happen again.
• Found, Ignored — open it and pick the right owner; that files it.
• Not there at all — it hasn't reached BarkBus. Check the bank line: if it says needs reconnecting, reconnect (or upload a statement); if connected, press Bring me up to date if offered. A payment made today reaches the feed only once the bank releases it, which is not always the same day. With no bank feed, upload the latest statement.

To see all that is still waiting this month: tap the Unmatched and Claude suggested tiles, or tap this month in Months. The assistant can also list them for you.